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This website has been condensed and is no longer being updated as of November 28, 2016. Some resources previously available on this website may no longer be available. Content may link to web pages that have moved or no longer exist, or may refer to other documents that are no longer available. An upcoming 2017 website for the new National Center of Law and Elder Rights (NCLER) will provide an enhanced experience in access to national legal resource support in the priority legal issue areas currently featured on this site. The new NCLER Website will include access to:

  • Legal Basics Training and Advanced Training program
  • Technical Assistance in legal service delivery systems
  • Web requests for Case Consultations
  • Alerts, news and resources to help you stay informed

NCLER experts are available now for case consultations in substantive legal issues and technical assistance on the enhancement of legal service delivery systems. Please Contact ncler@justiceinaging.org

Intake and Procedural Manuals

This section offers resources and manuals to programs for client intake services and other service delivery procedures.

NLADA Research on Legal Service Delivery
Source: NLADA
Content Type: Website
This site provides a comprehensive overview of various models of legal service delivery, indexed by issue, client type, service delivery model, and practice areas.

The Center for Elder Rights Advocacy Resource Library
Source: The Center for Elder Rights Advocacy
Content Type: Links to Hotline Resources
The CERA resource library offers a variety of hotline operation manuals.

Remote Intake Interview for Use by Clients, 2008 (This resource is not specifically about serving elders.)
Source: Legal Services National Technology Assistance Project
Content Type: Article
An article by Eve Ricuarte of Iowa Legal Aid discussing the design and implementation of remote intake interviews.

Online Intake - An introduction, 2008 (This report is not elderly specific.)
Source: Legal Services National Technology Assistance Project
Content Type: Article
NTAP's introduction to online (or remote) intake.

Internet Intake in the Field - A Webcast Series (This resource is not specifically about serving elders.)
Source: Legal Services National Technology Assistance Project
Content Type: Webcasts
A series of webcasts explaining innovative remote intake projects at Legal Services of North Dakota, Center for Access to Justice & Technology, Iowa Legal Aid and the Ohio Legal Assistance Foundation.