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This website has been condensed and is no longer being updated as of November 28, 2016. Some resources previously available on this website may no longer be available. Content may link to web pages that have moved or no longer exist, or may refer to other documents that are no longer available. An upcoming 2017 website for the new National Center of Law and Elder Rights (NCLER) will provide an enhanced experience in access to national legal resource support in the priority legal issue areas currently featured on this site. The new NCLER Website will include access to:

  • Legal Basics Training and Advanced Training program
  • Technical Assistance in legal service delivery systems
  • Web requests for Case Consultations
  • Alerts, news and resources to help you stay informed

NCLER experts are available now for case consultations in substantive legal issues and technical assistance on the enhancement of legal service delivery systems. Please Contact ncler@justiceinaging.org

Ombudsman

2015 Long Term Care Ombudsmen regulations
Source: Federal Register
Content Type: PDF
The rule addresses: Responsibilities of key figures in the system, including the Ombudsman and representatives of the Office of the Ombudsman; Responsibilities of the entities in which LTC Ombudsman programs are housed; Criteria for establishing consistent, person-centered approaches to resolving complaints on behalf of residents; Appropriate role of LTC Ombudsman programs in resolving abuse complaints; and Conflicts of interest: processes for identifying and remedying conflicts so that residents have access to effective, credible ombudsman services. This link is to the official Federal Register posting of the final rule.

2015 New Final Regulations on Long Term Care Ombudsmen Programs
Source: Federal Register
Content Type: PDF
The rule addresses: Responsibilities of key figures in the system, including the Ombudsman and representatives of the Office of the Ombudsman; Responsibilities of the entities in which LTC Ombudsman programs are housed; Criteria for establishing consistent, person-centered approaches to resolving complaints on behalf of residents; Appropriate role of LTC Ombudsman programs in resolving abuse complaints; and Conflicts of interest: processes for identifying and remedying conflicts so that residents have access to effective, credible ombudsman services.

Long Term Care Ombudsman Program (OAA, Title VII, Chapter 2, Sections 711/712)
Source: Administration on Aging
Content Type: Webpage
The Long Term Care Ombudsman Program was created to provide advocates for residents of nursing homes, board and care homes, assisted living facilities, and similar adult care facilities. The Administration on Aging explains what the program is about and how it works.

The National Consumer Voice for Quality Long Term Care
Source: The National Consumer Voice for Quality Long Term Care
Content Type: Website
Consumer Voice is a nationwide organization dedicated to improving quality of nursing home and other long term care. The website contains resrouces for professionals and consumers.

AOA Resources on Long-term Care
Source: Administration on Aging
Content Type: Website
Long term care planning resources.

National Long Term Care Ombudsman Resource Center
Source: Ombudsman Resource Center
Content Type: Website
This library of resources includes links to relevant statutes, research reports related to the ombudsman program and numerous resources to assist in advocating for people in nursing homes.